These Terms of Service ("Terms") govern your use of the website www.asqcsqp.com (the "Website") and the services offered by Alpha Training & Consulting ("we," "us," or "our"), including our ASQ CSQP certification training program. By accessing or using our Website or services, you agree to be bound by these Terms.
1. Services
Alpha Training & Consulting provides training and preparation for the ASQ Certified Supplier Quality Professional (CSQP) certification exam. Our services include, but are not limited to, online courses, study materials, practice exams, and instructor support. We do not guarantee that you will pass the ASQ CSQP exam, as exam results depend on individual preparation, knowledge, and performance.
2. Registration and Account
To access certain features of our services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3. Payment and Refunds
3.1 Payment: Fees for our services are as stated on our Website or as otherwise communicated to you. All fees are non-refundable except as expressly provided in these Terms. You agree to pay all charges at the prices in effect when you incur them and any applicable taxes.
3.2 Refunds: We offer a 14-day satisfaction guarantee. If you are not satisfied with our services within 14 days of enrollment, you may request a full refund. After this period, refunds are considered on a case-by-case basis. To request a refund, please contact us at [email protected].
3.3 ASQ Exam Fees: The fees for our services do not include the ASQ CSQP exam fee, which must be paid directly to ASQ. We are not responsible for any changes in ASQ's exam fees, schedules, or policies.
4. Intellectual Property
4.1 Our Content: All content on our Website and in our services, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our licensors and is protected by copyright, trademark, and other intellectual property laws.
4.2 Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services and content for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content without our express written permission.
4.3 User Content: You retain ownership of any content you submit to our Website or services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our services.
5. Prohibited Conduct
You agree not to:
- Use our Website or services in any manner that could disable, overburden, damage, or impair the site
- Use any robot, spider, or other automatic device, process, or means to access our Website for any purpose, including monitoring or copying any material on our Website
- Use any manual process to monitor or copy any material on our Website
- Introduce any viruses, trojan horses, worms, logic bombs, or other harmful material
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website
- Share your account credentials with others or allow others to use your account
- Distribute, share, or resell our course materials
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our Website, or which may harm us or other users
6. Disclaimer of Warranties
OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT OUR WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED THROUGH OUR WEBSITE OR SERVICES.
7. Limitation of Liability
IN NO EVENT WILL WE, OUR AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR WEBSITE OR SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
8. Indemnification
You agree to defend, indemnify, and hold harmless us, our affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Website or services.
9. Termination
We may terminate or suspend your access to our Website and services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use our Website and services will immediately cease.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in Salt Lake County, Utah, and you consent to the personal jurisdiction of such courts.
11. Changes to These Terms
We may revise these Terms from time to time. The most current version will always be posted on our Website. If the revision, in our sole discretion, is material, we will notify you via email or through our Website. By continuing to access or use our Website or services after those revisions become effective, you agree to be bound by the revised Terms.
12. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our Website and services and supersede all prior and contemporaneous written or oral agreements between you and us.
13. Contact Information
If you have any questions about these Terms, please contact us at:
Alpha Training & Consulting
8634 Acorn Lane
Sandy, Utah
Email: [email protected]
Phone: 801-599-1579
Effective Date: March 15, 2025